Shipping Policy
At Voksan, we are committed to delivering your orders as quickly and efficiently as possible. Below you will find all the details regarding our shipping process, estimated delivery times, and policies.
1. Order Processing Time
- All orders are processed within 24-48 hours (excluding weekends and public holidays).
- Once your order is processed, you will receive a confirmation email with tracking details.
- In case of high order volume or unexpected delays, we will notify you via email.
2. Shipping Options & Delivery Time
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping (UK) | 3-5 business days | Free for orders over £50 (£3.99 for orders below) |
| Express Shipping (UK) | 1-2 business days | £6.99 |
| Standard International Shipping | 7-14 business days | £9.99 |
| Express International Shipping | 4-7 business days | £19.99 |
📍 Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other unforeseen circumstances.
3. International Shipping
- We ship to most international destinations.
- Customs duties and taxes may apply depending on your country’s regulations.
- If your country is not listed at checkout, please contact us at supportvoksan.com for assistance.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information. You can track your order using the provided tracking link.
If you experience any issues with tracking, feel free to reach out to us at supportvoksan.com.
5. Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe:
- Check your tracking number for any updates.
- Allow extra time for delays due to customs, weather, or peak shopping seasons.
- If your order is missing or significantly delayed, contact us at supportvoksan.com, and we will assist you in locating your package.
6. Incorrect Address & Failed Deliveries
- Please ensure your shipping address is correct before placing your order.
- If an incorrect address is provided and the package is returned to us, we can reship it to the correct address at an additional shipping charge.
- If the package is lost due to an incorrect address, we are not responsible for replacement.
7. Order Changes & Cancellations
- Once an order has been processed, we cannot guarantee changes or cancellations.
- If you need to update your order, please contact supportvoksan.com as soon as possible.
8. Contact Us
For any shipping-related inquiries, feel free to reach out to us:
📧 Email: supportvoksan.com
🌍 Website: https://voksan.com