Returns & Refunds

At Voksan, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns

We accept returns on items that meet the following conditions:

  • The item must be in its original condition
  • All tags, labels, and original packaging must be intact
  • The return request must be made within 90 Days of receiving the order
  • Items marked as final sale, gift cards, and undergarments cannot be returned for hygiene reasons

If your item meets these conditions, you can initiate a return by contacting us at support@voksan.com

2. How to Return an Item

To process a return, follow these steps:

  1. Email us at hsupport@voksan.com with your order number and reason for return.
  2. We will provide you with return instructions and the return address.
  3. Ship the item back to us within 90 days of receiving return instructions.
  4. Once we receive the item and inspect its condition, we will process your refund or exchange.

3. Return Shipping Costs

  • We do not charge any restocking fee, but customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect your return, we will:
Issue a full refund to your original payment method within 3-5 business days & notify you via email once your refund has been processed.

5. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item for a refund.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 90 days of delivery at support@voksan.com with photos of the issue. We will arrange for a replacement or full refund at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:

  • Check your bank or credit card statement
  • Contact your payment provider, as processing times may vary
  • If the issue persists, reach out to us at support@voksan.com for further assistance

8. Changes to This Policy

Voksan reserves the right to update this Returns & Refunds Policy at any time. Any changes will be posted on this page with the latest update date.

For any further inquiries, feel free to reach out to us.

Voksan Customer Support
📧 Email: support@voksan.com
🌍 Website: https://voksan.com